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Process Migration Expertise |
Our reputation to deliver consistently high quality of service coupled with ability
to constantly improve the process has made us a BPO provider of repute and has proven
to be our USP while developing new client relationships.
Minimizing risks associated with outsourcing is critical component for any
outsourcing project. DiTech has institutionalized its approach towards
scientific methodologies based process migration. As a result, DiTech is able to
offer customized migration solutions to suit clients’ requirements, as DiTech
understands that every client requirement is unique and one size can not fit
all. DiTech approach is to migrate
process on an as-is basis and through re-engineering of processes for further improvements.
DiTech approach to process migration
Key ingredients to a successful process migration are:
- Knowledge transfer
- Comprehensive training
- Building customized DTP (Desktop procedures) and training
All above components put together ensures seamless process migration and on going
management of the process
Effective staffing
DiTech offers unmatched capabilities to attract/retain talent. This is supported
by customized staffing solution based on process requirements. Every single staffing
requirement is supported by detailed job description, skill matrix, testing and
profiling procedures.
Process Control
DiTech believes in providing quality services to its clients and this
quality culture is inherent to everything that DiTech does. DiTech migration team clearly identifies CTQ (Critical to Quality) parameters, Compliance issues and sets up audit mechanism to ensure its implementation during the process migration. At
DiTech, quality is not an afterthought parameter but a built-in character.
Our process migration team consists of industry domain experts, project management experts all working with a consultative approach by which we are able to tailor our services to meet specific client needs.
Diagrammatic representation of
Process migration expertise: Successfully migrated number of processes Scientific methodology for process migration: Process metrics, CTQ, Project management rigors Industry domain expertise: Publishing, Financial Services, Legal and Healthcare services. |
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